The terminology is already difficult, BAU is one of the most complicated areas of any large IT implementation. Everything from the design of a team, the team's remit, operational hours, service desk, lines of support, functional and non functional, service level agreements, knowledgeable, training, the list goes on and on and on.
Loboski can help business setup their own BAU strategy based on the current business operations. We can guide you through a the process of creating a business case, a business plan KPIs Job descriptions, team structures all the way to going live and operational activities.
Contact us if you would like to know more.